Britain’s new high-speed railway
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Getting help from our helpdesk
Our helpdesk can answer your questions about HS2. Our community engagement team will try to help you straight away.
If your question needs specialist knowledge, we’ll pass it to the right team to give you accurate information.
What happens when you contact us
We’ll reply within two working days and give you a reference number to track your enquiry.
If we can’t reply quickly, we aim to give you a full answer within 20 working days.
Some questions take longer to research. If this happens, we’ll keep you updated on our progress.
How to contact us
- Phone: 08081 434 434 (free from UK landlines and mobiles)
- Minicom: 08081 456 472 (for people with hearing difficulties)
- Email: [email protected]
- Online form: Complete our online form
Additional information
Independent HS2 Commissioner
We’ll keep you updated about HS2 work in your area. This means telling you what’s happening, when it will happen, and how we can help you.
Since July 2025, we have an independent Residents’ and Construction Commissioner. They make sure HS2 and our contractors do what they should.
The commissioner helps when:
- you’re not happy with our response to a complaint; and
- your complaint hasn’t been resolved.
This role replaced the separate HS2 Construction Commissioner and HS2 Residents’ Commissioner in April 2025.
Find out more about the independent Residents’ and Construction Commissioner
Property assistance schemes
If you believe you may be affected by the construction of HS2, we have a range of support available. This includes property assistance schemes for those living close to the railway and information about how we access or acquire land that may be needed to build the railway.
You can find out if your property may be affected by contacting the HS2 helpdesk and requesting a property search.
Publication scheme
Our publication scheme is designed to give everyone access to information relating to HS2 Ltd and the project. It explains the types of information we publish, the way we publish it and if you will need to pay a charge to see it.
You can request information from HS2 Ltd under the Freedom of Information Act by making a request in writing.
Find out more about requesting Information through our publication scheme
Respectful conversations
Use our helpdesk form if you feel we have fallen short of our commitment to being respectful to the people and places affected by the construction of HS2.
Planning and building the railway disrupts the lives of local people and we work hard to minimise disruption as much as we can.
Respect is one of our core values. We work to build trust and discuss the impact of our work on local communities.
We behave in a respectful manner and in return we expect the same. We will not tolerate behaviour that creates an intimidating, abusive or offensive environment which undermines the safety or wellbeing of our staff and of others.
If we feel behaviour is unreasonable, we take appropriate steps to address the situation.
Small claims scheme
If you think you have a damage claim related to HS2, please contact our helpdesk, who can register your claim and give further information.
HS2 has an evidence-led Small Claims Scheme for damage caused to property by HS2 works.
Whistleblowing
HS2 Ltd has four core values: respect, leadership, integrity and safety.
Everyone working on HS2 is responsible for reporting concerns if we are not keeping to those values.
If you have any concerns, you can make an anonymous report using:
- Freephone (UK): 0808 196 584
- Secure web-based reporting: Online reporting service